Frequently Asked Questions |
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Is the hanger safe for my quilt?Our SOFTouch™ Series hangers were designed with this very question in mind. The design uses foam cord to hold your quilt which has several advantages where the safety of your quilt is concerned, they include:
Back to TopAre they difficult to hang on the wall once the quilt is inserted?NO! This is another feature we designed into this hanger that we know you will appreciate. A hanging slot runs the full length of the back. Spacing the hanging screws a precise distance apart is not necessary with this system (just get them level). We do recommend that you use the screws that come with the hanger and insert them into studs in your wall. Your quilt and hanger together can get heavy and this will assure the screws will hold. To hang your quilt, first slide the plastic locking devices to the center of the hanger. Now place the hanging slot over the screw heads and lower it until the screws engage the lip of the slot. Pull out gently to guarantee that the screws are actually resting in the slot. Now you can slide the hanger right or left to position it on the wall just where you want it. Once in position, slide the plastic locking devices over the screw heads to secure it to the wall. Back to TopWhat size do I need to order for my quilt?Measure across your quilt on the side that you intend to place in the hanger and that is the size of the smallest hanger that will hold your quilt. What we have found though, is the wall hanging looks nicer if the hanger is oversized a little, so add about 2 or 3 inches to your quilt measurement to find the size of hanger needed. The shorter the hanger, the less over sizing you will need. Back to TopWill they hold large quilts?Yes! Our standard sizes go up to a 96 inch hanger but you can order a custom size any length up to 106 inches. Back to TopHow long will it take to get my new hanger?If we have the hangers in stock (we usually try to keep hangers 48" and under in the oak stain in stock) most orders ship the following day. For custom orders or if the hanger you order is not in stock, we will usually ship within one to three weeks from the time you place your order. We generally make a batch of quilt hangers every couple of weeks. If you place your order right after we've made a batch, then it will be about two weeks before your hanger ships. If you place your order right before we make a batch, then it could ship in less than a week. The only exception to this is when we're at a quilt show and right after we get back, shipping times will be slightly longer due to the increased volume of orders from the shop and the fact that we are away from the shop for a week. If you are wondering about shipping times on a certain size, please give us a call. Back to TopWhat if I don't like it?We offer a 30 day money back guarantee so if for any reason you are not completely satisfied with your purchase you can return it for a full refund (minus shipping). The only exception to this is when you return a custom sized SOFTouch Series hanger, we reserve the right to charge a 15% restocking fee. Back to Top
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Copyright 2008 Last update: November 2008 |
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